A1 Placement

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IT Helpdesk Specialist

at A1 Placement

Pay: $20 to $24/hour
Posted: 5/5/2019
Job Status: Full Time,Part Time,Temp to Hire
Job Reference #: 11133

Job Description

A highly regarded software development firm in Columbia is in need of an IT Help Desk Specialist to take responsibility for providing first level technical support to all company users. This includes troubleshooting hardware and/or software issues.

Tasks will vary, but you can expect to:

  • Be the first point of contact for all technical support issues
  • Emphasis on providing first call resolution to provide high customer service
  • Document the results of root cause analysis for each end user issue
  • Maintain and develop accurate tracking of company assets
  • Install and troubleshoot Microsoft PCs and/or Apple products
  • Standardize PC imaging and new user setup processes
  • Manage Office 365 environment to include user management, licensing, and end user device configuration
  • Track all technical licenses and support contracts
  • Work with 3rd part vendors to ensure adequate inventory levels for technical equipment
  • Work with network team to document and maintain technical documentation of the environment
  • Escalate tier 2 support tickets to the appropriate team member

What we need from you:

  • A minimum of two to three years of experience with primary responsibility
  • Hands on experience supporting over 200 users locally and multiple remote locations
  • A+ CompTia certification
  • MTA certification
  • Must be able to work on multiple user’s issues at once
  • Experience in Active Directory creating users and groups is preferred
  • Experience administrating Cisco Unified Call Manager (Configuring or Transferring Extensions and syncing AD to CUCM)
  • Preferred, although not mandatory, good understating of Window Server environments (2008 R2, 20012 and 2016)
  • MCSE certification would be beneficial, not mandatory