Job: Residential Appliance/HVAC Repair Technician

Jobing Description

A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, and garbage disposals while providing superior service in customer s homes. A&E technicians are the best equipped in the industry---you will be provided a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.

Minimum one year direct appliance repair experience required for Technician positions.

$750 sign-on bonus possible with 2 years minimum appliance repair experience; $1500 possible with 5 years minimum appliance repair experience. Responsibilities/Skills/Experience Requirements To provide the proper customer focus, the In-Home Service Technician must:
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician I training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous repair service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Provide direction to a Technical Helper, as applicable
Ability to receive truck stock at home if the company vehicle is retained at the technician s place of residence or other designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
Job Specific Technical Competencies To provide the proper customer focus, the In-Home Service Technician must: Work as a dedicated team member to ensure fast, flexible and expert service to every customer Demonstrate a sense of urgency to meet customer time commitments Successfully complete all Technician I training elements within required timeframes Meet key performance metrics and/or productivity goals as defined by the business Provide knowledgeable and courteous repair service Continuously look for methods to improve business performance and enhance the customer experience Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer Provide direction to a Technical Helper, as applicable Ability to receive truck stock at home if the company vehicle is retained at the technician s place of residence or other designated location. Mentor other technicians, as applicable Maintain truck stock inventory within the prescribed company guidelines and standards Follow the truck maintenance schedule and keep a clean, organized truck Adhere to all company policies and procedures Perform miscellaneous duties as assigned. Applicants holding a master-level trade / occupational license(s), i.e. HVAC/Mechanical, Electrical, General Contractor, Plumbing, which may be used to qualify A&E may be given hiring preference and additional compensation based on business needs. Please indicate the type of license held, state in which it is valid, and the expiration date on your resume and/or application
Years Experience 2 - 5 Years Experience
Preferred Minimum Education High School / GED
Travel Requirements None